Mountain Sales
It's more than just selling lift tickets, it's about curating transformative experiences for those who spend time with us. You’re the first person a guest may interact with when they head to the slopes. You’ll work with guests to arrange the experience they desire or help solve issues that arise. If you are passionate about the mountains and obsessed with the guest experience we want to talk to you!
Typical jobs within our Mountain Sales department are:
- Frontline Mountain Sales Agent
- Mountain Sales Call Center Agent
- Group & Tour Services Agent
- Sales & Reservations Agent, Ski & Snowboard School
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Meet the Team
We are a team of diverse individuals united by our shared passion for the mountains and commitment to community. We love where we live, work, and play, and we couldn’t imagine being anywhere else.
Antonella Bonfiglio-Oliver
MOUNTAIN SALES DIRECTOR
Years in Aspen: 19 full years + 4 winter seasons
Current Role: Mountain Sales Director
Hometown: Lima, Peru
How did you end up in Aspen?
I came for the 2001-2002 winter season as a J1 student, during one of my summer breaks from college. I worked for Aspen Snowmass, met tons of interesting people from all over the world, learned how to ski for the first time, and experienced the mountains like I had never before. Little did I know that winter would change my life in a million different ways. Four years later, after graduating college, I relocated to Aspen full time!
What makes working for Aspen Snowmass unique?
Our company culture. The passion and strive for excellence people have. It is incredible to work for a company where most are not just great at their jobs, but have so much passion and good vibes brought to work daily that truly makes our “special sauce recipe” be one of a kind. You get to work in the coolest playground.
What is the best part of working for the Mountain Sales team?
The team! There’s a great balance of work experience, years with the department, fresh/new minds, year-round and seasonal roles. The team is strong and always available for each other. Our team gets to interact with customers and internal departments, possibly more than any other which I love! Plus, did I say product testing is highly encouraged?
What advice would you give someone considering a career or a season with Aspen Snowmass?
Stop considering it. Come check out that “special sauce” we talk about on your own… and either spice it up or make it a little sweeter. We’re good at adjusting!
Years in Aspen: 19 full years + 4 winter seasons
Current Role: Mountain Sales Director
Hometown: Lima, Peru
How did you end up in Aspen?
I came for the 2001-2002 winter season as a J1 student, during one of my summer breaks from college. I worked for Aspen Snowmass, met tons of interesting people from all over the world, learned how to ski for the first time, and experienced the mountains like I had never before. Little did I know that winter would change my life in a million different ways. Four years later, after graduating college, I relocated to Aspen full time!
What makes working for Aspen Snowmass unique?
Our company culture. The passion and strive for excellence people have. It is incredible to work for a company where most are not just great at their jobs, but have so much passion and good vibes brought to work daily that truly makes our “special sauce recipe” be one of a kind. You get to work in the coolest playground.
What is the best part of working for the Mountain Sales team?
The team! There’s a great balance of work experience, years with the department, fresh/new minds, year-round and seasonal roles. The team is strong and always available for each other. Our team gets to interact with customers and internal departments, possibly more than any other which I love! Plus, did I say product testing is highly encouraged?
What advice would you give someone considering a career or a season with Aspen Snowmass?
Stop considering it. Come check out that “special sauce” we talk about on your own… and either spice it up or make it a little sweeter. We’re good at adjusting!
Elizabeth McCann
DIRECTOR OF OPERATIONS
Years in Aspen: 27
Current Role: Director of Operations | Mountain Sales
Hometown: Oakland, New Jersey
How did you end up in Aspen?
Long story short: My husband always had a dream to be a Ski Patroller; we moved to Aspen to chase his dream with the intent to stay for a couple of years then move either to Seattle or back east. While he was reaching his goal of becoming a Ski Patroller in Snowmass, I found myself working in the ticket department (at that time, we were called the ‘Ticket’ department although the name has changed several times over the years and is now Mountain Sales). After several years of working for Aspen Snowmass, I found myself settled with a family, housing, and a great career. I have now been with the same department for 27 years. I have grown within the Mountain Sales department starting as a ticket seller, then quickly moving up the ladder to a Lead ticket seller, Supervisor, Manager, Senior Manager and now Director.
What makes working for Aspen Snowmass unique?
Besides being world famous and having some of the best skiing in the world at four mountains? The people! I really enjoy working with and getting to know the vast array of individuals from all over the country and the world. Something I hear quite often from our guests is that the people here at Aspen Snowmass are so nice and friendly, and I feel we pride ourselves on that.
What is the best part of working for the Mountain Sales team?
The team spirit! I have never worked for a company that felt like such a team, this is my work "family." Everyone is kind and considerate of each other, and we all work together to reach our common goals.
What advice would you give someone considering a career or a season with get your foot in the door! You might have to start out with an entry level position, but there are so many doors that open up especially once you have worked a season at the resort; Aspen Snowmass has so many opportunities and the quality of life this valley has to offer is unsurpassed. Besides the great winters and skiing, the Roaring Fork Valley has so much to offer for the outdoor enthusiast as well all the art and culture.
Years in Aspen: 27
Current Role: Director of Operations | Mountain Sales
Hometown: Oakland, New Jersey
How did you end up in Aspen?
Long story short: My husband always had a dream to be a Ski Patroller; we moved to Aspen to chase his dream with the intent to stay for a couple of years then move either to Seattle or back east. While he was reaching his goal of becoming a Ski Patroller in Snowmass, I found myself working in the ticket department (at that time, we were called the ‘Ticket’ department although the name has changed several times over the years and is now Mountain Sales). After several years of working for Aspen Snowmass, I found myself settled with a family, housing, and a great career. I have now been with the same department for 27 years. I have grown within the Mountain Sales department starting as a ticket seller, then quickly moving up the ladder to a Lead ticket seller, Supervisor, Manager, Senior Manager and now Director.
What makes working for Aspen Snowmass unique?
Besides being world famous and having some of the best skiing in the world at four mountains? The people! I really enjoy working with and getting to know the vast array of individuals from all over the country and the world. Something I hear quite often from our guests is that the people here at Aspen Snowmass are so nice and friendly, and I feel we pride ourselves on that.
What is the best part of working for the Mountain Sales team?
The team spirit! I have never worked for a company that felt like such a team, this is my work "family." Everyone is kind and considerate of each other, and we all work together to reach our common goals.
What advice would you give someone considering a career or a season with get your foot in the door! You might have to start out with an entry level position, but there are so many doors that open up especially once you have worked a season at the resort; Aspen Snowmass has so many opportunities and the quality of life this valley has to offer is unsurpassed. Besides the great winters and skiing, the Roaring Fork Valley has so much to offer for the outdoor enthusiast as well all the art and culture.
Rich Roedel
MOUNTAIN SALES CALL CENTER DIRECTOR
Years in Aspen: 15
Current Role: Director Mountain Sales Call Center
Hometown: New Canaan, CT
How did you end up in Aspen?
Since I was a little kid I wanted to live in Colorado. After college, I came to Aspen because my sister had a friend who lived here and I thought to myself, “well, at least I’ll know one person.”
What makes working for Aspen Snowmass unique?
The company fosters a strong sense of community and culture. Aspen Snowmass emphasizes teamwork, inclusivity, and creating a positive work environment. Employees often form close-knit relationships, contributing to a supportive and enjoyable workplace.
What is the best part of working for the Mountain Sales team?
Aspen Snowmass is one of the most beautiful and admired ski destinations in the world. Working here means being part of a renowned brand and living in an area known for its stunning natural beauty and vibrant community. For me, the most fulfilling part of working in Mountain Sales is the direct interaction with guests. Helping guests plan their ski vacations, guiding them on the best products and services, and ensuring they have a memorable experience can be highly rewarding.
What advice would you give someone considering a career or a season with Aspen Snowmass?
If you are considering a seasonal position, be prepared for the fast-paced nature of the ski season. These roles can be demanding, with long hours during peak times, but they also offer incredible experiences and opportunities for personal and professional growth. Embrace the opportunity to learn new skills and gain experience. Whether it’s improving your skiing or snowboarding, learning about resort operations, or developing guest service skills, be open to growth and development. Most importantly, remember to enjoy the unique experience of working at Aspen Snowmass. Make the most of the incredible outdoor environment, the vibrant community, and the opportunity to be part of a world-class resort.
Years in Aspen: 15
Current Role: Director Mountain Sales Call Center
Hometown: New Canaan, CT
How did you end up in Aspen?
Since I was a little kid I wanted to live in Colorado. After college, I came to Aspen because my sister had a friend who lived here and I thought to myself, “well, at least I’ll know one person.”
What makes working for Aspen Snowmass unique?
The company fosters a strong sense of community and culture. Aspen Snowmass emphasizes teamwork, inclusivity, and creating a positive work environment. Employees often form close-knit relationships, contributing to a supportive and enjoyable workplace.
What is the best part of working for the Mountain Sales team?
Aspen Snowmass is one of the most beautiful and admired ski destinations in the world. Working here means being part of a renowned brand and living in an area known for its stunning natural beauty and vibrant community. For me, the most fulfilling part of working in Mountain Sales is the direct interaction with guests. Helping guests plan their ski vacations, guiding them on the best products and services, and ensuring they have a memorable experience can be highly rewarding.
What advice would you give someone considering a career or a season with Aspen Snowmass?
If you are considering a seasonal position, be prepared for the fast-paced nature of the ski season. These roles can be demanding, with long hours during peak times, but they also offer incredible experiences and opportunities for personal and professional growth. Embrace the opportunity to learn new skills and gain experience. Whether it’s improving your skiing or snowboarding, learning about resort operations, or developing guest service skills, be open to growth and development. Most importantly, remember to enjoy the unique experience of working at Aspen Snowmass. Make the most of the incredible outdoor environment, the vibrant community, and the opportunity to be part of a world-class resort.
Casey Miller
MOUNTAIN SALES CALL CENTER MANAGER
Years in Aspen: 20
Current Role: Mountain Sales Call Center Manager
Hometown: Charlestown, MA
How did you end up in Aspen?
I went to school in Vermont and while there, taught skiing part-time. After I graduated, I wanted to experience a winter out west so I applied for jobs as a kids ski instructor to a few places. Aspen Snowmass offered me a job and housing, so I accepted! Once I arrived in Snowmass, I quickly realized I was not going to leave anytime soon. I loved the people, mountains and community. I also appreciated that there is reliable, affordable public transportation.
What makes working for Aspen Snowmass unique?
Aspen Snowmass is an amazing company to be a part of, and I have had the opportunity to hold different roles and positions within the operations. The ability to work in one company and still move around is so unique. I think the vibrant communities up and down the valley add so much additional culture making the area so much more than just an average ski town!
What is the best part of working for the Mountain Sales team?
I enjoy helping new guests as they begin to plan their first trip to Aspen Snowmass, as well as the opportunity to continue assisting those guests that come season after season and become like friends.
What advice would you give someone considering a career or a season with Aspen Snowmass?
People often plan to come out “just for a winter.” My suggestions is to plan on spending a couple of seasons here. Like we teach in the terrain parks; pre-ride, re-ride, free-ride. The first year you are finding your way, and there is a lot to learn. The second season you know your way around and can really enjoy the hard work you put in learning the ropes. From there, enjoy the ride.
Years in Aspen: 20
Current Role: Mountain Sales Call Center Manager
Hometown: Charlestown, MA
How did you end up in Aspen?
I went to school in Vermont and while there, taught skiing part-time. After I graduated, I wanted to experience a winter out west so I applied for jobs as a kids ski instructor to a few places. Aspen Snowmass offered me a job and housing, so I accepted! Once I arrived in Snowmass, I quickly realized I was not going to leave anytime soon. I loved the people, mountains and community. I also appreciated that there is reliable, affordable public transportation.
What makes working for Aspen Snowmass unique?
Aspen Snowmass is an amazing company to be a part of, and I have had the opportunity to hold different roles and positions within the operations. The ability to work in one company and still move around is so unique. I think the vibrant communities up and down the valley add so much additional culture making the area so much more than just an average ski town!
What is the best part of working for the Mountain Sales team?
I enjoy helping new guests as they begin to plan their first trip to Aspen Snowmass, as well as the opportunity to continue assisting those guests that come season after season and become like friends.
What advice would you give someone considering a career or a season with Aspen Snowmass?
People often plan to come out “just for a winter.” My suggestions is to plan on spending a couple of seasons here. Like we teach in the terrain parks; pre-ride, re-ride, free-ride. The first year you are finding your way, and there is a lot to learn. The second season you know your way around and can really enjoy the hard work you put in learning the ropes. From there, enjoy the ride.
Caroline Heivly
GROUP & TOUR SERVICE MANAGER
Years in Aspen: 15
Current Role: Group & Tour Services Manager
Hometown: Eliot, Maine
How did you end up in Aspen?
After graduating college in Vermont, I was anxious to head west and landed in Snowmass Village with my college roommate and her family. I quickly immersed myself in mountain activities, the community and fell in love with Snowmass Village. I met my (now) husband skiing on Snowmass together, and we got married amongst family and friends at Elk Camp.
What makes working for Aspen Snowmass unique?
The caring and passionate people — we care about one another, our work, and the environment.
What is the best part of working for the Mountain Sales team?
Every day is different! There are always new things to learn, ways to challenge myself and I love working with an amazing group of adventurous, hard-working, fun colleagues.
What advice would you give someone considering a career or a season with Aspen Snowmass?
Be open to all opportunities! Bring the best version of yourself, work hard, have fun, connect with others and follow your heart. This is truly a special place with incredible people. Don’t be afraid to try new things, and take advantage of doors opening even if it wasn’t what you originally “planned.” You never know where it might take you!
Years in Aspen: 15
Current Role: Group & Tour Services Manager
Hometown: Eliot, Maine
How did you end up in Aspen?
After graduating college in Vermont, I was anxious to head west and landed in Snowmass Village with my college roommate and her family. I quickly immersed myself in mountain activities, the community and fell in love with Snowmass Village. I met my (now) husband skiing on Snowmass together, and we got married amongst family and friends at Elk Camp.
What makes working for Aspen Snowmass unique?
The caring and passionate people — we care about one another, our work, and the environment.
What is the best part of working for the Mountain Sales team?
Every day is different! There are always new things to learn, ways to challenge myself and I love working with an amazing group of adventurous, hard-working, fun colleagues.
What advice would you give someone considering a career or a season with Aspen Snowmass?
Be open to all opportunities! Bring the best version of yourself, work hard, have fun, connect with others and follow your heart. This is truly a special place with incredible people. Don’t be afraid to try new things, and take advantage of doors opening even if it wasn’t what you originally “planned.” You never know where it might take you!
Neil Stapleton
ASPEN MOUNTAIN TICKET OFFICE MANAGER
Years in Aspen: A lifetime
Current Role: Aspen Mountain Ticket Office Manager
Hometown: Aspen, CO
How did you end up in Aspen?
I was born and raised here, and have never left.
What makes working for Aspen Snowmass unique?
The ability to make decisions that can make guests vacations amazing.
What is the best part of working for the Mountain Sales team?
The team environment. We are a small and close-knit team, my coworkers are also my friends.
What advice would you give someone considering a career or a season with Aspen Snowmass?
If you can, stay for winter and summer and experience everything the valley has to offer. It really is amazing during all seasons.
Years in Aspen: A lifetime
Current Role: Aspen Mountain Ticket Office Manager
Hometown: Aspen, CO
How did you end up in Aspen?
I was born and raised here, and have never left.
What makes working for Aspen Snowmass unique?
The ability to make decisions that can make guests vacations amazing.
What is the best part of working for the Mountain Sales team?
The team environment. We are a small and close-knit team, my coworkers are also my friends.
What advice would you give someone considering a career or a season with Aspen Snowmass?
If you can, stay for winter and summer and experience everything the valley has to offer. It really is amazing during all seasons.
Blake Robinson
BUTTERMILK TICKET OFFICE MANAGER
Years in Aspen: 15ish
Current Role: Buttermilk Ticket Office Manager
Hometown: Ballston Lake, NY
How did you end up in Aspen?
Quite an adventure! I rode my bike 1,000 miles from Arizona to Durango, Colorado (my first visit to the state). I met a couple at a gas station that let me store my bike at their house for the summer. They dropped me off at the Colorado Trail trailhead in Durango and I fell in love with the state and quickly decided I'd move to whichever town I liked the most. The trail went through Twin Lakes, Colorado where I hitchhiked 40 miles over Independence Pass to Aspen and I loved it. I finished the 500 mile trail and immediately moved to Aspen. My first winter season I skied 140 days in a row.
What makes working for Aspen Snowmass unique?
There are so many fun things to do during lunch and time off. I love skinning up and skiing down the mountains before work. Skiing and getting to know all four mountains is also incredible. Summer has so many adventures from cycling to hiking and so much more. You're literally in paradise: take advantage!
What is the best part of working for the Mountain Sales team?
We get to work with so many cool people. By its nature, Mountain Sales deals with a ton of other departments and I love that. It's also great getting to meet and interact with so many of our guests from around the world.
What advice would you give someone considering a career or a season with Aspen Snowmass?
Give it a shot. Living somewhere that's a travel destination has so many incredible benefits. There is also a fair bit of upward mobility both in the department and within the company. If you work for me, I’ll even make you Buttermilk pancakes on a regular basis!
Years in Aspen: 15ish
Current Role: Buttermilk Ticket Office Manager
Hometown: Ballston Lake, NY
How did you end up in Aspen?
Quite an adventure! I rode my bike 1,000 miles from Arizona to Durango, Colorado (my first visit to the state). I met a couple at a gas station that let me store my bike at their house for the summer. They dropped me off at the Colorado Trail trailhead in Durango and I fell in love with the state and quickly decided I'd move to whichever town I liked the most. The trail went through Twin Lakes, Colorado where I hitchhiked 40 miles over Independence Pass to Aspen and I loved it. I finished the 500 mile trail and immediately moved to Aspen. My first winter season I skied 140 days in a row.
What makes working for Aspen Snowmass unique?
There are so many fun things to do during lunch and time off. I love skinning up and skiing down the mountains before work. Skiing and getting to know all four mountains is also incredible. Summer has so many adventures from cycling to hiking and so much more. You're literally in paradise: take advantage!
What is the best part of working for the Mountain Sales team?
We get to work with so many cool people. By its nature, Mountain Sales deals with a ton of other departments and I love that. It's also great getting to meet and interact with so many of our guests from around the world.
What advice would you give someone considering a career or a season with Aspen Snowmass?
Give it a shot. Living somewhere that's a travel destination has so many incredible benefits. There is also a fair bit of upward mobility both in the department and within the company. If you work for me, I’ll even make you Buttermilk pancakes on a regular basis!
Pat Dinneny
ASPEN HIGHLANDS TICKET OFFICE MANAGER
Years in Aspen: 5
Current Role: Aspen Highlands Ticket Office Manager
Hometown: Carbondale, Colorado
How did you end up in Aspen?
I was looking to spend more time in the mountains and live a more out of doors lifestyle. I took a job as a Frontline Agent my first winter and have moved up from there.
What makes working for Aspen Snowmass unique?
The variety in all four of our mountains which allows every type of skier find their own favorite run. There really is something for everyone.
What is the best part of working for the Mountain Sales team?
The amount of people you meet. It is the best. No two work days are ever exactly the same either.
What advice would you give someone considering a career or a season with Aspen Snowmass?
Just say yes, always ask for more, and enjoy it. It’s an incredible place and company.
Years in Aspen: 5
Current Role: Aspen Highlands Ticket Office Manager
Hometown: Carbondale, Colorado
How did you end up in Aspen?
I was looking to spend more time in the mountains and live a more out of doors lifestyle. I took a job as a Frontline Agent my first winter and have moved up from there.
What makes working for Aspen Snowmass unique?
The variety in all four of our mountains which allows every type of skier find their own favorite run. There really is something for everyone.
What is the best part of working for the Mountain Sales team?
The amount of people you meet. It is the best. No two work days are ever exactly the same either.
What advice would you give someone considering a career or a season with Aspen Snowmass?
Just say yes, always ask for more, and enjoy it. It’s an incredible place and company.
Talia Fagan
SNOWMASS TICKET OFFICE MANAGER
Years in Aspen: 8
Current Role: Snowmass Ticket Office Manager
Hometown: Aurora, CO
How did you end up in Aspen?
I got tired of my job in Denver and wanted to work for a ski resort for a few months as a break. One season has turned into many.
What makes working for Aspen Snowmass unique?
The benefits. We have access to amazing perks and discounts as team members.
What is the best part of working for the Mountain Sales team?
In our work, we have a hand in all of the departments — Guest Services, Ski & Snowboard School, Four Mountain Sports — on a daily basis. It keeps things really interesting.
What advice would you give someone considering a career or a season with Aspen Snowmass?
Utilize the benefits that you are given as an employee. Take advantage of the free lessons, get the discounted rentals. Enjoy our mountains!
Years in Aspen: 8
Current Role: Snowmass Ticket Office Manager
Hometown: Aurora, CO
How did you end up in Aspen?
I got tired of my job in Denver and wanted to work for a ski resort for a few months as a break. One season has turned into many.
What makes working for Aspen Snowmass unique?
The benefits. We have access to amazing perks and discounts as team members.
What is the best part of working for the Mountain Sales team?
In our work, we have a hand in all of the departments — Guest Services, Ski & Snowboard School, Four Mountain Sports — on a daily basis. It keeps things really interesting.
What advice would you give someone considering a career or a season with Aspen Snowmass?
Utilize the benefits that you are given as an employee. Take advantage of the free lessons, get the discounted rentals. Enjoy our mountains!